Configurable phases
- Shipment preparation and required order details.
- Freight quote, tax and duties, and invoice.
- Payment confirmation and warehouse preparation.
- Shipment, tracking, delivery, and proof of delivery when required.
Buyer and internal state
The buyer thread shows what the buyer knows. Internal shows the operational checkpoint waiting on the team. When an internal update is received, the order returns to the correct buyer-facing state so the next reply reflects reality.